Explore Elevator & Escalator Safety Measures

Safety is a joint effort

Safety involves everyone from technology and maintenance service providers to building owners and equipment users. We have global policies, processes, and guidelines in place to enable that our business activities, including subcontractor operations, are organized and conducted in a structured and globally harmonized way.

Everyone who uses an elevator or escalator needs to be conscious of their own behavior, for example making sure children’s hands are held when riding an escalator, and not blocking closing elevator doors.

Building owners and maintenance service providers are responsible for making sure equipment is professionally maintained and kept in good condition.

Watch our safety videos

img_elevator-end-user-safety-video-thumbnail-535x365l

Elevator safety

Using elevators properly helps to ensure a safe and comfortable ride for everyone. Take a look at our elevator safety video and discover how little things matter in safety.

img_escalator-end-user-safety-video-thumbnail-535x365

Escalator safety

It’s just an untied shoelace, but it might be a problem if it gets stuck in the wrong place. Take a look at our escalator safety video and discover how little things matter in safety.

Tips for elevator safety

Using elevators properly helps ensure a safe and comfortable ride for everyone. Follow these simple tips to prevent injuries.

BEING PATIENT

If the car is full, be patient and wait for the next ride. Do not overload and exceed elevator capacity.

img_elevator-dos-entering-elevator-365x535

ENTERING AN ELEVATOR

When you enter the elevator, walk to the back of the car, face forward and keep away from the doors.

CHILDREN AND ELEVATORS

Children must always be accompanied by an adult, and their hands should be held for the duration of the ride. Pets should be kept close on the leash.

img_elevator-dos-watch-your-step-365x535

MINDING YOUR STEP

Watch your step when entering or exiting the elevator, as it may not be level with the ground.

BEING OBSERVANT

If you notice something unusual about the elevator, e.g. broken mirror or noise, inform the facility management or the maintenance company.

HOLD THE DOOR

Use the door opening button to hold a car for another person.

WHEN NOT TO USE AN ELEVATOR

Do not use elevators in case of fire or other emergency.

ACTING SENSIBLY

Do not play in or around an elevator.

OPENING THE DOOR

Do not attempt to keep doors open by placing objects or body parts in their way. Use button to open the door instead.

IF TRAPPED

If trapped in the elevator, press the alarm button and wait for the service center to help. Do not attempt to get out on your own.

WHEN LOADING AN ELEVATOR

Do not overload or exceed elevator capacity when you are moving heavy or large items. Look for a service or a freight elevator or use the stairs instead.

Tips for escalator safety

Do you know how to use escalators in a safe way? Follow these simple guidelines to enhance your safety.

RIDING AN ESCALATOR

Face forward and hold the handrail.

WATCHING YOUR STEP

Keep feet firmly on the step and away from the escalator’s sides.

STEPPING OFF

At the end of the ride, step off properly from the escalator and make room for the next passengers to step off.

CHILDREN AND ESCALATORS

Children should always be accompanied by an adult and their hands should be held during the ride.

IN CASE OF EMERGENCY

The emergency stop button should be used in case of an incident or escalator malfunction.

STROLLERS AND SHOPPING CARTS

Never take a stroller or shopping cart on an escalator.

WHEN TO AVOID ESCALATORS

Physically challenged passengers, using canes, crutches, walkers, or wheelchairs should never use the escalator.

HEAVY ITEMS

Do not transport large, long, or heavy items on the escalator.

CHILDREN AND ESCALATORS

Do not play on the escalator. Children should be accompanied by an adult and should not be left alone near an escalator.

ENTERING AND EXITING

Do not enter or exit the escalator in the wrong direction.

ON AN ESCALATOR

Do not sit on the escalator or the handrail, or lean over the railing.

Children and safety

Habits learned young tend to stick. That is why KONE sees children as an important target group when it comes to reaching out on equipment safety.

Watch the animation

Oh no, Bob broke his glasses! Follow Max and Bob making their way through a shopping mall with the help of elevators and escalators to find Bob a new pair of glasses.

PLAY THE GAME

Help Bob the elephant in his quest to find his friend Max the mouse, and pay attention to the proper use of elevators and escalators. Remember to tie your shoelaces!

Complete the workbook

Download the colorful Max and Bob workbook (in English) and explore elevator and escalator safety together with kids.

A young man and woman in professional clothes talk on escalator in a shopping center.

KONE Sustainability Report

Open the report (.pdf)

We use cookies to optimize site functionality and to give you the best possible experience while browsing our site. If you are fine with this and accept all cookies, just click the 'Accept' button. You can also review our privacy statement.

Manage cookie preferences

Embracing culture of safety